What makes guests uncomfortable when staying at the hotel? Subtle attention, improving these errors will help the hotel increase revenue, good reviews.
Here are some small but easy things that make guests uncomfortable when staying at a hotel. Whether it is a luxury hotel or a homestay, people working in this industry also need to pay attention to improvement.
1. Room service ends soon
If the service to bring food to the room at your hotel ends early (before 10pm), you should consider. Some tourists need to work, business… so they have to have a late meal, sometimes past midnight at the hotel. At this point, how will you handle when the room service has “closed” at 21:30?
2. Laundry Service
In order not to upset visitors when staying at the hotel because a few expensive shirts, bags… are damaged because of wrong laundry, hotel staff need to check laundry requests or confirm directly, politely with visitors on how to clean the item.
3. Tips for employees
This often happens with Door man employees (who open doors, assist with luggage…). The hotel manager should train staff (especially staff who often interact with guests in the room) to maintain a professional attitude, not “insistent”, intentionally letting guests know they need tips.
4. Room near the elevator
With the front desk team, it is advisable to limit the number of customers in the room near the elevator. Many people will be annoyed because the location feels less private and unsafe.
5. Less sophisticated room service
When a customer has posted a “Do not disturb” sign, room service, hotel staff do not knock or ring the bell, but need to put the letter in the door slot when needing to contact the guest.
6. Wifi quality
It is necessary to regularly check the quality of wifi in the hallway in front of the living room on every floor to ensure the quality of the transmission.
7. Complicated bathroom equipment
When guiding guests to check in, Door man, receptionist or butler need to guide customers on how to use the toilet, bathroom… if the equipment there is quite modern and complicated. Many tourists are confused and annoyed because the hotel staff does not instruct them how to use the equipment in the room.
8. Wrong invoice
Hotel staff need to be careful and honest when checking the mini bar, the services used… when the customer pays the bill. A little confusion (though not intentional) can easily make guests uncomfortable when staying at the hotel.